Policies


Terms and conditions

  • HipoTrip is only responsible for booking aircraft tickets and it could not be held accountable for any special occurrences including flight cancellation or flight delay.

  • Ticket booking services on this website are based on E-commerce rules and legislation violation of the terms will be prosecuted legally. By reading this, the customer is committed to accepting the terms and conditions.

  • Since the customers are contacted regarding their purchases through Email and SMS they are responsible for the correctness of the phone number and the Email address.

  • Customers can use any credit card registered to the SHETAB network for online payments. In case of cancellation, the cost will only be returned to the same credit card used for the payment after applying charges to the payment. For this purpose, the customer is responsible for entering his/her credit card info in their profiles info section.

  • According to the Civil Aviation Organization of Islamic Republic of Iran the aviation agency, the aviation agency responsible for the flight is accountable for any type of delay or cancellation of the flight.

  • During the purchasing process, in case not receiving the booked ticket even after completing the payment process, try to view the ticket by using the booking info or try contacting us using the following phone number +9821-22645424.

  • Personal info is to be the same as customers Id and typed in English letters. Since the personal info on the tickets cannot be edited, the customer is responsible for any type of misinformation.

  • The booked ticket can only be used by the passenger whose personal Id is in agreement with the ticket info. In case of any disagreement between the booked ticket and the passengers Id, the passenger will be rejected.

  • According to the Civil Aviation Organization of Islamic Republic of Iran's regulations, the passengers are divided into three segments based on age, including Infants with less than 2 years of age, children with 2 to 12 years old and adults with more than 12 years old. In case of any disagreement between the ticket info and the actual age, the passenger will not be allowed to board. It is worth noting that unlike the regular tickets with a price difference based on age, chartered tickets are not price based on age groups.

  • In chartered flights the infants, ticket cost will be received at the airport.

  • According to the Civil Aviation Organization of Islamic Republic of Iran's regulations, a medical boarding approval issued by a doctor is required for expectant mothers, people with heart conditions, respiratory conditions, epilepsy, severe cases of anaemia, Uncontrolled Mylutosis, Dialysis patients, those using immunosuppressive drugs or any type of disease requiring prohibition of aviation. In addition, the passengers are required to carry their necessary medical drugs during the flight.

  • The customer is not allowed to change or edit the price or the ticket information or sell the ticket to another party with less or the same price.

  • After confirming the completion of the purchase or reservation, a copy of the ticket is sent to the customer through email. In order to board charter flights, a hard copy of the ticket and in regular systemic flights a valid Id, as well as the reservation code, is required at the aviation agencies counter.

  • Charges will be applied for cancellation of any purchased ticket. Charges may differ according to the agencies regulations and the time of cancellation. The cancellation regulation will be provided for the customer during the purchasing process. After applying the charges, the rest of the cost will be returned to the same credit card used for the purchase. These terms are not applicable to chartered or non-refundable flights.

  • In case of cancelling a ticket, the cost will be transferred immediately to users account on the website after the charges are applied.

  • In the case of flight cancellation or delays longer than 2 hours, the passenger has to seal his ticket in flight agencies counter and return to aviation agencies office to get a refund.

  • For two-way tickets from two different agencies, in case of cancellation of the first flight, cancellation charges may also be applied to the second flight.

  • Mehrabad airport is the departure airport of the flights from Tehran. Aviation companies contact info are included in airport.ir website. The passenger's presence in the airport is required at least an hour before the flight.

  • In case you do not receive bank confirmation on your payment and there are no tickets added to your purchased tickets panel, no flight is actually booked for you.

  • In an occurrence when after the payment is confirmed there are no more vacant seats on the flight, the cost will be added to your accounts credit and you can try booking another ticket. Payment confirmation does not necessarily mean you have booked the ticket successfully.

  • Ticket serial number or a hard copy of the ticket, as well as the identification documents including passport and visa documents, are required to board the aircraft. The passenger is expected to accept the current rules and regulations.

  • In order to board on time, consider sufficient time for getting to the airport and the flight terminals.


Terms and conditions for international flights booking

  • The passenger is required to be informed of terms and conditions of the airline and the purchased ticket.
  • The passenger should be informed about any type of prohibition on leaving the country.
  • Passenger's passport must be valid for at least 6 months else, he/she will be stopped from leaving the country at the airport.
  • The passenger is accountable regarding visa and transit visa. The passenger should carry a valid visa in order to enter the destination country else, the HipoTrip will not be responsible for any case of deportation or prohibitions on entering the country.
  • The passenger will declare that he/she is informed by the website on airlines purchasing terms and conditions.
  • The passenger will declare that he/she is fully informed of the price, date, flight route, airline and the time of the flight.
  • The passenger will declare to have entered the correct information such as passport number, passport expiration day, birthday, Id code and visa number if needed.
  • In case the combination of first and the last name of the passenger is longer than 28 characters the passenger is expected to provide websites support with a picture of his/her passport using the following email address while booking a ticket. info@hipotrip.com
  • The website is not accountable for any case of disagreement among airlines and passengers including any type of legal cases or dissatisfaction regarding the reservation or cancellation and any type of delay and its consequences.
  • No show ticket refund (cases in which the passenger does not show up at the airport.) will take place only when hipoTrip gets the refund from the airline.
  • The customer is well informed regarding the companies responsibilities on tickets and refunding charges after receiving customers refund request only if the charge against the airlines are identified.
  • The website will inform the passengers based on airlines instructions about any case of flight cancellation by the airline.
  • Cancellation regulations and charges are based on the announced fare rule that is accessible while searching the flight. The passengers are required to read these terms carefully before purchasing and hipoTrip is not responsible towards the passengers who do not read the terms.
  • International flights departing from Tehran will be from Imam Khomeini International Airport and the passenger's presence is required at the airport at least 3 hours before the flight.
  • For passengers looking for changing their flight class or the time it is crucial to contact the support division at least 48 hours before the flight using the followمشing email address and phone number else, it will not be possible to apply the changes and the passenger may be asked for charges by the airline. info@hipotrip.com +9821-22645424


Chartered flights booking terms and conditions

  • Chartered flights are more likely to change when compared to regular flights and are not usable in some rare cases. In these cases, the chartering company will replace the ticket or return the ticket price and the change; hipoTrip will always do its best to avoid such incidents.
  • In case of chartered ticket cancellation and when it is not possible to replace the chartered ticket, the full price of the ticket will be returned to the customer. For infants of maximum 2 years, the ticket price is 10 percent of the full adult ticket price. Infant tickets can only be purchased at the airport. For children of 2 to 12 years old the price is the same as adults.


General website terms and conditions

  • HipoTrip website is owned by Hami Fanavari Andishe Javanan company ( private joint stock). The website operates under Islamic Republic of Iran's law, nline criminal laws and e-commerce laws and regulations.
  • Any case of misuse using the brand of HipoTrip, HipoTrip website, correspondence on behalf of HipoTrip or using names or brands similar to HipoTrip trademark will be prosecuted through the cyber-crimes court inside the country and abroad.
  • The services and content in the website were created for the purpose of use in HipoTrip and any case of misuse of content including photos, text, maps and logos will be prosecuted. Use of the content is only allowed in case of mentioning the source and linking to the source website.
  • The users will be responsible for the validity of their personal info while registering or booking and will be held accountable for any case of invalid information use.
  • The users are not allowed to transfer or allow any other party to use their account and the website will not be responsible for any type of consequences regarding such actions.
  • In case of users refusing to provide the website with crucial information for the identification process, the website will be permitted to block the user.
  • By registering in HipoTrip the user will declare to have read and accepted the terms and conditions of the website.