HipoTrip is only responsible for booking aircraft tickets and it could not be held accountable for any special occurrences including flight cancellation or flight delay.
Ticket booking services on this website are based on E-commerce rules and legislation violation of the terms will be prosecuted legally. By reading this, the customer is committed to accepting the terms and conditions.
Since the customers are contacted regarding their purchases through Email and SMS they are responsible for the correctness of the phone number and the Email address.
Customers can use any credit card registered to the SHETAB network for online payments. In case of cancellation, the cost will only be returned to the same credit card used for the payment after applying charges to the payment. For this purpose, the customer is responsible for entering his/her credit card info in their profiles info section.
According to the Civil Aviation Organization of Islamic Republic of Iran the aviation agency, the aviation agency responsible for the flight is accountable for any type of delay or cancellation of the flight.
During the purchasing process, in case not receiving the booked ticket even after completing the payment process, try to view the ticket by using the booking info or try contacting us using the following phone number +9821-22645424.
Personal info is to be the same as customers Id and typed in English letters. Since the personal info on the tickets cannot be edited, the customer is responsible for any type of misinformation.
The booked ticket can only be used by the passenger whose personal Id is in agreement with the ticket info. In case of any disagreement between the booked ticket and the passengers Id, the passenger will be rejected.
According to the Civil Aviation Organization of Islamic Republic of Iran's regulations, the passengers are divided into three segments based on age, including Infants with less than 2 years of age, children with 2 to 12 years old and adults with more than 12 years old. In case of any disagreement between the ticket info and the actual age, the passenger will not be allowed to board. It is worth noting that unlike the regular tickets with a price difference based on age, chartered tickets are not price based on age groups.
In chartered flights the infants, ticket cost will be received at the airport.
According to the Civil Aviation Organization of Islamic Republic of Iran's regulations, a medical boarding approval issued by a doctor is required for expectant mothers, people with heart conditions, respiratory conditions, epilepsy, severe cases of anaemia, Uncontrolled Mylutosis, Dialysis patients, those using immunosuppressive drugs or any type of disease requiring prohibition of aviation. In addition, the passengers are required to carry their necessary medical drugs during the flight.
The customer is not allowed to change or edit the price or the ticket information or sell the ticket to another party with less or the same price.
After confirming the completion of the purchase or reservation, a copy of the ticket is sent to the customer through email. In order to board charter flights, a hard copy of the ticket and in regular systemic flights a valid Id, as well as the reservation code, is required at the aviation agencies counter.
Charges will be applied for cancellation of any purchased ticket. Charges may differ according to the agencies regulations and the time of cancellation. The cancellation regulation will be provided for the customer during the purchasing process. After applying the charges, the rest of the cost will be returned to the same credit card used for the purchase. These terms are not applicable to chartered or non-refundable flights.
In case of cancelling a ticket, the cost will be transferred immediately to users account on the website after the charges are applied.
In the case of flight cancellation or delays longer than 2 hours, the passenger has to seal his ticket in flight agencies counter and return to aviation agencies office to get a refund.
For two-way tickets from two different agencies, in case of cancellation of the first flight, cancellation charges may also be applied to the second flight.
Mehrabad airport is the departure airport of the flights from Tehran. Aviation companies contact info are included in airport.ir website. The passenger's presence in the airport is required at least an hour before the flight.
In case you do not receive bank confirmation on your payment and there are no tickets added to your purchased tickets panel, no flight is actually booked for you.
In an occurrence when after the payment is confirmed there are no more vacant seats on the flight, the cost will be added to your accounts credit and you can try booking another ticket. Payment confirmation does not necessarily mean you have booked the ticket successfully.
Ticket serial number or a hard copy of the ticket, as well as the identification documents including passport and visa documents, are required to board the aircraft. The passenger is expected to accept the current rules and regulations.
In order to board on time, consider sufficient time for getting to the airport and the flight terminals.